Contact the customer care center if FedEx delivers a package to the wrong address. Look for your original order tracking number so that you can provide it to the customer service representative. Ask FedEx if your package was covered by insurance and if they will be able to reimburse you.
What happens when a package is delivered to the wrong address?
You should contact the courier company to:
- Notify them about the misdelivery.
- Get them to check who received your package—the company has this information in their internal system.
- Ask them to sort out the problem and deliver the package to you.
Who is responsible if package is delivered to wrong address?
The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.
What do I do if my FedEx package says delivered but not here?
If it’s marked delivered, but you received no notice of the package in the office, it’s the office’s responsibility. If it’s marked delivered and it’s not in the office and you don’t have a notice, then it’s on FedEx again. In this case, make sure you alert the office when you are waiting for a package from FedEx.
Is it illegal to keep a package delivered to the wrong address?
As long as the merchandise is addressed to you, you may keep it. If it is addressed to someone else, then you are obligated to make reasonable efforts to either return it or deliver it to the intended recipient.
What do you do if your package isn’t yours?
If you’re not sure what to do with mail that isn’t yours, it’s probably easier than you think to get rid of it legally. All you need to do is write “RETURN TO SENDER” on the front of the envelope and put it back in your mailbox. Your postal worker will take care of it for you from there.
Can I pickup a package from FedEx before delivery?
When a shipment has to be there quickly, you can count on FedEx Express to deliver. In fact, with our Hold at FedEx Location options, express packages and palletized freight are often available for pickup even before the scheduled delivery time at a nearby FedEx Office or FedEx World Service Center®.
How does FedEx investigate lost packages?
How do I know if FedEx lost my package? You can check it 24/7 for immediate updates. If your claim is lost, FedEx will perform a “trace” to try and locate where it went missing. They will notify you when it has been resolved as lost or found by email.
What happens if the wrong person signs for a package?
When it comes to a mistaken delivery, you’ll need to contact whoever sent them and ask them to collect the goods. Call customer service for the company in charge of delivering the item and tell them what happened e-book bol.com.
Is FedEx responsible for lost packages?
FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. FedEx coverage extends to lost and damaged packages, but there may not be anything that they can do if the package was successfully delivered and then stolen.
Will FedEx refund a stolen package?
FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim for the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.
Who do I contact if my FedEx package wasn’t delivered?
If the tracking results do not answer your question, please contact FedEx Customer Service at 800 FedEx (800 33339).
What do I do if I get someone else’s FedEx package?
How To File A Claim With FedEx
- Complete the online claim form and start your claim.
- Add supporting documentation at this step or after you file.
- Submit your online claim form.
- Schedule or conduct your own inspection.
- Track the status of your claim.
Does FedEx take pictures of delivery?
The carrier will take a photo of your package being delivered so you know exactly where the package was placed. Our researchers then contacted major mail carriers: UPS, FedEx, DHL and the U.S. Postal Service.