The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.
How would you use 10 and 5 technique to greet customers?
The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter.
- When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave.
- When customers are 5 feet away from you, greet them verbally.
What is 10×10 rule in hotel?
The first 10 rule clearly explains that, when guests enter a hotel they have this characteristics of judging a hotel within first 10 minutes of their visit. So, within this time if they gets a good service from the hotel authorities, it will compel them to think positively about the hotel.
What is the 10 10 Rule customer service?
For example, challenge yourself to answer your telephone within 10 seconds of the first ring. Respond to important email messages within 10 minutes after you have received them. When you need to be away from your desk, return all of your phone calls within 10 minutes of returning. Smile at 10 co-workers each day.
What is the 15 5 rule Hotel?
The worker should acknowledge the visitor’s presence, usually with eye contact, a friendly nod or some other gesture. Then, when the subject comes within 5 feet, the employee should smile and say hello.
What is the 10 foot 10 second rule?
10 Foot, 10 Second Rule. Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving. Limit Conversation. Limit conversations with associates. It is unprofessional, and excludes the customer.
What is the 10 foot rule?
The rule refers to the distance extending ten feet in every direction from any power line. It’s the distance you should observe when your working outdoors with equipment or machinery, such as a crane, forklift, backhoe, dumptruck, TV antenna, drilling rig or block loader.
What is GRC in hotel?
Guest Registration Card (GRC) – Registration card is filled by the guest during check-in. It is a very important document from where a front desk agent gets all the information about the guest.
What are the different types of rooms?
Different Room Types in hotels
- Single: A room assigned to one person.
- Double: A room assigned to two people.
- Triple: A room that can accommodate three persons and has been fitted with three twin beds, one double bed and one twin bed or two double beds.
- Quad: A room assigned to four people.
What is registration in hotel?
Registration can be defined as the process of assigning rooms to the guest at the time of their arrivals by filling necessary details about the guest and the rooms contains in a registration from. Registration from acts as a source of information about guest and acts as a legal proof for both the hotel guest.
What is Walmart’s 10 foot rule?
The 10-foot Rule is one of Walmart’s secrets to customer service. During his many store visits, Sam Walton encouraged associates to take this pledge: “ I solemnly promise and declare that every customer that comes within 10 feet of me, I will smile, look them in the eye, greet them, and ask if I can help them.”
What is the 10 4 rule for friendliness?
10-4 Applies on the Way In When anyone comes within 10 feet of us, we make eye contact and smile; at 4 feet, we verbally greet them. When used well, the 10-4 Rule helps create a positive welcoming environment, the kind of space where the best people want to work, shop or be!
What is the 10 4 rule in customer service?
The “10-4” rule is all about distance – the space between you and the customer tells you how you should be interacting with them. This customer service trick can be taught to anyone. When you find yourself within ten feet of a customer, make friendly eye contact. If you can include a smile, even better!
What is the 8 foot rule?
It’s called the 8-foot rule. A leader at a manufacturing facility recently gave the direction to his leadership team to engage with their employees every time they come within eight feet of one of their employees. It’s a simple rule that is simply brilliant!
What is the first and last rule?
The first and last rule (or the rule of first and last, the serial position effect) is a general psychological phenomenon where by individuals generally remember or choose the first memory item, or the last memory item, over other items.
What are the hotel House rule?
Hotel rules / House rules are management policy or agreements between the guest and the hotel. Usually, these policies are mentioned on the guest registration card which is signed by the guest at the time of check-in.