The 10-foot Rule is one of Walmart’s secrets to customer service. During his many store visits, Sam Walton encouraged associates to take this pledge: “I solemnly promise and declare that every customer that comes within 10 feet of me, I will smile, look them in the eye, greet them, and ask if I can help them.”
What is 10 foot attitude?
At Wal-Mart, founder Sam Walton coined the ‘Ten-Foot Attitude” and said, “… I want you to promise that whenever you come within 10 feet of a customer, you will look him in the eye, greet him and ask him if you can help him.”
What is the ten foot rule?
The rule refers to the distance extending ten feet in every direction from any power line. It’s the distance you should observe when your working outdoors with equipment or machinery, such as a crane, forklift, backhoe, dumptruck, TV antenna, drilling rig or block loader.
What is the customer service 10 foot rule?
For those of you who don’t know, the 10-foot rule is simply the regular acknowledging and greeting of your customers. If a customer is within 10 feet of you, they should be engaged. Why is this rule so popular and so important?
Does Walmart have a sundown rule?
Originally coined by Sam Walton, the “Sundown Rule” it’s a principle based on that old adage that goes “why put off until tomorrow what you can do today.” Sam implemented the rule at Walmart which meant that the company answers requests, whether by the customer (particularly important) or other vendors or partners by
What is the 10 ft 10 second rule?
Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving. Limit conversations with associates. It is unprofessional, and excludes the customer. Focus on the customer is essential to providing customer service.
How do you use the 10 and 5 technique to greet customers?
The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter.
- When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave.
- When customers are 5 feet away from you, greet them verbally.
What is the 21 foot rule?
The “21-Foot Rule” was a measure of distance that related to the time it would take an officer to recognize a threat, draw a sidearm, and fire two rounds center mass against an attacker charging with a knife or other stabbing weapon.
What is the right distance for workers to stand from customers?
When a customer is greeted by an employee that they come within a certain distance of, it is commonly referred to as the “ 10-Foot Rule”. That is, whenever an employee comes within 10 feet of a customer, the employee greets the person with a cheerful hello, or simply makes eye contact, smiles and nods his or her head.
What is the 10 4 rule for friendliness?
10-4 Applies on the Way In When anyone comes within 10 feet of us, we make eye contact and smile; at 4 feet, we verbally greet them. When used well, the 10-4 Rule helps create a positive welcoming environment, the kind of space where the best people want to work, shop or be!
What is the five foot rule physics?
Thus, when you are actually writing something to be turned in, you must be located at least five feet from any other physics student.
Does Walmart have a 10 foot rule?
The 10-foot Rule is one of Walmart’s secrets to customer service. During his many store visits, Sam Walton encouraged associates to take this pledge: “ I solemnly promise and declare that every customer that comes within 10 feet of me, I will smile, look them in the eye, greet them, and ask if I can help them.”
What is Walmart cheer?
And to seal the deal we would all take part in the Walmart cheer, a ritual that simultaneously drains you of all hope for the future while at the same time somehow numbing you to the point of lethargic resignation to your lot in life.”
What is Walmart’s culture like?
At Walmart, every associate is expected to practice behaviors consistent with four core values – ” Service to the Customer “, “Respect for the Individual”, “Strive for Excellence” and “Act with Integrity” which trace back to the start of Walmart and are consistent around the world.